At Ayuntra Nutrition, we are committed to providing our customers with genuine, safe and quality nutrition products. As our products are consumable health/nutrition products, returns and refunds are subject to the terms below.

1. Cancellation of Order

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. If the order has already been shipped, the customer may contact our customer support team for assistance.

2. Returns

For safety and hygiene reasons, opened, used, tampered or partially consumed nutrition products are not eligible for return or refund, except where the product is found to be defective, damaged, wrong or otherwise not as ordered.

A return may be accepted in the following cases:

• Wrong product delivered
• Product received in damaged condition
• Product received with broken or tampered packaging
• Manufacturing defect
• Product missing from the order
• Product materially different from the product ordered or advertised

Customers should contact us within 48 hours of delivery and provide photographs/videos of the product and packaging where applicable.

3. Damaged Products

If your order arrives damaged, please take clear photographs/video of the package before opening it, where possible, and contact us within 48 hours of delivery.

After verification, Ayuntra Nutrition may provide a replacement or refund, as applicable.

4. Refunds

Once the return/refund request is approved, the refund will be processed through the original payment method, wherever applicable.

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.

5. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after delivery
• Incorrect product selection by the customer
• Opened or used products
• Products that have been partially consumed
• Improper storage or handling after delivery
• Products damaged after delivery due to customer handling
• Failure to follow the storage instructions mentioned on the product packaging

This does not affect a customer’s rights in cases where applicable law requires a return, replacement or refund.

6. Incorrect or Incomplete Delivery Address

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply for re-dispatch, where applicable.

7. Refund for Unsuccessful / Undelivered Orders

If an order is prepaid and cannot be delivered due to reasons attributable to the seller or courier, the applicable refund will be processed after verification.

8. How to Request a Return or Refund

To request a return, replacement or refund, please contact:

Customer Support: +91 98765 43210
Email: Supportayuntranutrition @gmail.com

Please provide:

• Order ID
• Customer name
• Registered mobile number
• Reason for the request
• Photos/videos of the product and packaging, where applicable

Our team will review the request and communicate the resolution.

9. Important Note

Ayuntra Nutrition products should be stored and used according to the instructions provided on the product packaging.

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian consumer protection laws.

Ayuntra Nutrition

By HK Pharmaceuticals
Faridabad, Haryana, India